We have listed the most popular questions asked by customers. Please contact us via email or telephone if you require any further information.
Q1：What is your main product?
A: Our main products: all kinds of aluminum windows, aluminum doors,glass sunroom and relative aluminum products,like shower door,railing, roller shutter and etc.., including profile, hardware, accessories, glass and ready for installation.
Q2：How can I know your price?
A：The price is based on buyer's specific requirement, so please provide below information to help us quote exact price accordingly:
1) Shop drawing / window schedule to show the window dimensions,opening type and quantity;
2) Frame color (If special color,the price will be different).
3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q3：What is the standard size of your windows and doors?
A：Our product is CUSTOMIZED MADE. We always manufacture windows and doors according to buyer's dimensions and detail specific.
Q4：What style and size can I have my sunroom?
A：You can have almost any style and size you can dream of, providing of course that it is technically possible, while satisfying Building Controls rules and regulations.
Q5：Is it difficult to install a Sunroom?
A：No, not at all.You should be able to complete the install competently. To guide you, step by step as per our installation instructions, easy to follow. In addition, we will provide the guide instruction as per your sunroom situation. Should you require any further information or guidance then you can contact our sales, we will be here for you every step of the way. And we can send our installation team to job site if you request.
Q6：What is your delivery time?
A：25 working days for the stocked color and stocked system, 30-35 working days for special requirement. The deal time could be confirmed before buyer’s confirmation.
Q7：What kinds of color for aluminum frame we could choose?
A：Any color for options or making as per buyer’s color sample; And powder coating white color (RAL9016),gray color,wood grain color is our stock color.
Q8：What is your payment terms?
A：Normally, 30% - 50% of total amount by T/T as deposit and balance before loading. Irrevocable L/C at sight is also acceptable.
Q9：Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
A：We will install glass at our factory based on windows/doors dimension to make sure they can be safe during transportation and available for loading&unloading. We always packed the glass and frame separately for the big-sized window/door.
Q10：What is your warranty ? What do we do in case of problems?
A：For hardware:5 years quality warranty is provided for the China hardware system. 5-10 years warranty for German hardware.
For frame:5 years for powder coating color, frame unfading nor peel-off;10-20 years for PVDF treatment
Q11：What kind of service will you provide?
A：We are able to provide thedesigning, engineering as well as guiding installation for our windows and doors, curtain wall as well.
Q12：How many quantity loading for one container?
A：Normally, 200SQM for one 20’GP; 450SQM for one 40’GP; The final quantity will depend on the type of windows/doors,and packing situation.